Frequently asked questions

What is TreatRight?

TreatRight is a gift-a-meal platform. You pick a vendor and a meal or drink, pay online, and the recipient gets a secure link and code to redeem or customize it at the vendor's counter.

How do I send a treat?

Register with your phone number, choose a vendor, add one or more items to your cart, enter the recipient's name and phone number, and pay. You can even send a treat to yourself.

How does the recipient redeem their gift?

They get a secure, single-use redemption link and a short code they can show at the vendor's counter. If they'd prefer something else, they can swap the item for anything else on the vendor's menu of the same value or less.

How long does a recipient have to redeem their gift?

Redemption links are valid for 72 hours from the moment payment is confirmed. Once redeemed, a gift is locked and can't be changed or redeemed again.

What happens if a gift isn't redeemed in time?

Expired gifts are reviewed on a case-by-case basis and aren't automatically refunded -- contact us and we'll take a look.

What payment methods are accepted?

Payment is processed through Paystack, which supports M-Pesa, debit/credit cards, and bank transfer.

Is delivery available?

Yes, for vendors that offer it. Delivery is a flat fee shown at checkout and paid upfront by the sender; the recipient provides the delivery address when they redeem the gift.

How much does TreatRight cost on top of the meal price?

A flat platform fee is added on top of the item price and shown as a clear breakdown before you pay. The vendor is paid the full listed price of what was gifted, with nothing deducted.

Is my payment information safe?

Payment is handled directly by Paystack. TreatRight never collects or stores your card number, M-Pesa PIN, or any other payment credential.

How do I list my restaurant, café, or bar on TreatRight?

Apply through our vendor application form. An admin reviews every application before your menu goes live.

Still have a question? Get in touch.